Terms of Service

Effective Date: March 2026

These Terms of Service ("Terms") govern your access to and use of shopsmilo.com and any purchase of products through it. By accessing this website, creating an account, or completing a purchase, you agree to be legally bound by these Terms. If you do not agree, do not use this website or place an order.

1. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to purchase from shopsmilo.com. By placing an order, you represent and warrant that you meet these requirements.

2. Products — No Medical Claims

Our products are dietary supplements. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. These statements have not been evaluated by the Food and Drug Administration. Individual results vary. Consult a qualified healthcare provider before use if you are pregnant, nursing, taking prescription medications, or managing any medical condition.

3. Subscriptions and Recurring Billing — READ CAREFULLY

By selecting a subscription option at checkout and completing your purchase, you expressly authorize Smilo to charge your payment method on a recurring basis at the frequency displayed at checkout. You acknowledge and agree that:

  • The subscription option was presented separately and distinctly from the one-time purchase option, and you made an affirmative selection
  • Your subscription will renew automatically at the displayed interval until you cancel
  • Each renewal charge is a separate, independently authorized transaction
  • You will receive an email notification prior to each renewal
  • Cancellation stops future charges but does not entitle you to a refund of any charge already processed
  • You are responsible for cancelling before your next billing date to avoid the next renewal charge

Subscription management is available through your customer account portal or by emailing support@shopsmilo.com.

4. Orders, Pricing, and Payment

All prices are in US dollars. We reserve the right to refuse or cancel any order at our discretion, including orders we believe are fraudulent. By submitting an order, you confirm that your payment information is accurate and that you are authorized to use the payment method provided. Taxes are calculated at checkout based on your shipping address.

5. Chargebacks and Payment Disputes

Filing a chargeback or payment dispute for a charge that you authorized — including a subscription renewal charge — may constitute fraud. We maintain complete records of all transactions, order confirmations, subscription agreements, delivery confirmations, and customer communications. We respond to every dispute with full documentation.

Before initiating any dispute with your bank or payment provider, you must contact us at support@shopsmilo.com and allow us 5 business days to resolve your concern. We reserve the right to pursue recovery of fraudulent chargeback amounts plus any fees and costs incurred.

6. Intellectual Property

All content on shopsmilo.com — including text, images, logos, product descriptions, and design — is the property of Smilo or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Prohibited Conduct

You agree not to: violate any applicable law or regulation; submit false, fraudulent, or unauthorized transactions; file false chargeback or dispute claims; scrape, harvest, or data-mine this website; transmit malicious code or interfere with website operations; or harass, threaten, or abuse Shopsmilo personnel.

8. Disclaimer of Warranties

THIS WEBSITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SMILO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR PERSONAL INJURY, ARISING OUT OF OR RELATED TO YOUR USE OF THIS WEBSITE OR PURCHASE OF PRODUCTS.

IN ALL CASES, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.